For any complaint against the quality of product delivered, the customer / recipient required to provide the information about the product within 48 hours of delivery.Refund or Redelivery can also be made depending on nature of the complaint and any decision to refund or redeliver will be the sole prerogative of the website.

• Products damages due to neglect, improper usage or application will not be covered returned."
• Refund/ replacement for goods/merchandise is subject to inspection and checking by Mybigtrolley team
• Some special promotional offers and food items are not be applicable for refund and cancellation policy.
• Products opened from the original packing are not applicable for refund and cancellation policy."